Shipping & Delivery
After confirming the purchase, we ship and send the product according to the method you have chosen, either by our shipping agent or through the Express service.
Return and exchange policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns
Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer: It is best to contact us before returning any products. We will make sure to find the best solution for both parts. We do not refund orders for buyer’s remorse, they are offered at your expense and discretion.